Everything you need to know about YallaShop

YallaShop – Frequently Asked Questions

Get clear answers about pricing, features, payments, shipping, integrations, and everything you need before launching your online store.

YallaShop is an Egyptian company specializing in e-commerce technology and logistics solutions. It provides modern, easy-to-use tools that help merchants create online sales channels quickly and efficiently, allowing them to grow their sales and profits with less effort.

No. YallaShop is an e-commerce platform designed only to help merchants create and manage their own online stores. YallaShop does not sell any products directly to consumers under its name, and it does not own or operate any stores or merchants that sell products under the YallaShop name in any form. Selling products of any type is not part of YallaShop's business activity.

YallaShop helps you grow your sales and profits by adding a complete online sales channel to your business. You can create a fully featured e-commerce store with minimal setup and effort. You can also get a mobile app that strengthens your brand and helps you compete more effectively, all at a highly competitive cost compared with building an e-commerce solution from scratch or using more complicated platforms.

  • A complete e-commerce store for your business.
  • Integration with multiple online payment methods and payment gateways.
  • Integration with analytics tools to help you understand and grow your sales.
  • Integration with multiple shipping companies.
  • A free subdomain such as storename.yallashop.io, with the option to connect your own domain.
  • Easy customization of your website and mobile app design, with the option to let the YallaShop team handle the setup for you.
  • Integration with social media sales channels.
  • Store setup and product entry, available with the annual Ultimate plan.

Getting started is simple. Register using your email address, choose your store name, select your store category, and choose a design template that fits your business. Your online store will then be created immediately. After that, you can add your products and customize the design, or let the YallaShop team handle the setup for you if you choose the annual Ultimate plan.

No. YallaShop does not charge any commission on your sales. One point is deducted from your points balance for each order placed through your store.

When you subscribe to an eligible annual plan, you can download the YallaShop Viewer app from Google Play or the Apple App Store to preview your store's mobile application. If you want to publish your own branded app on Google Play and the App Store, the YallaShop team will contact you to complete the publishing process.

Yes. All plans include a free subdomain such as yourStore.yallashop.io. You can also connect your own custom domain with eligible plans.

YallaShop currently supports two languages: Arabic and English.

You can enable several payment options for your customers, including:

  • Cash on Delivery (COD).
  • Credit and debit cards.
  • Mada.
  • Apple Pay.
  • Fawry.

YallaShop integrates with several online payment gateways, including:

  • PayTabs
  • PayMob

YallaShop integrates with several analytics and tracking tools that help you better understand your visitors and your online store's performance, including:

  • Google Analytics
  • Facebook Pixel
  • Google Tag Manager
  • Hotjar
  • Facebook Messenger
  • WhatsApp
  • Tawk.to
  • Tidio
  • Zendesk
  • Crisp

All financial transactions take place outside YallaShop. You can receive payments directly from customers in cash, or through the payment gateways you connect to your store. Those payment providers transfer the funds directly to your bank account according to their own terms and settlement process.

Yes. One of YallaShop's main advantages is the ability to switch templates and customize your online store or mobile app easily. You can change layouts, sections, and content through a simple interface without needing any programming knowledge.

The Store Setup service allows you to let the YallaShop team prepare your online store for you. The service includes:

  • Configuring the essential store settings.
  • Adding up to 50 products with optimized images with the annual Professional plan, and up to 100 products with the annual Ultimate plan.
  • Helping you connect external services including payment gateways, shipping companies, analytics tools, and customer support tools.

After creating your online store with YallaShop, you only need to top up your points balance to start receiving orders. Your store will remain open and free even if your points balance runs out. You will only need to recharge your balance before accepting new orders again.